We aim to respond to all enquiries within one business hour during office hours (Mon–Fri 9am–6pm, Sat 9am–1pm). For enquiries submitted outside of these hours, we will respond on the next working day. For urgent matters, please call us directly or use WhatsApp.

Yes. If you have concerns about how an existing claim is being handled, we are happy to provide a free second opinion. Please note that we can only formally take over a claim if you have terminated your agreement with your previous representative. Contact us and we will explain your options clearly.

No. Our entire process is digital. You can check your eligibility, sign documents, and track your claim entirely online or via phone and email. You never need to visit us in person, post any documents, or attend any appointments.

Absolutely. We are fully compliant with UK GDPR and handle all personal data with the highest level of care and security. Your information is used only for the purpose of progressing your claim and will never be sold to third parties. Please see our Privacy Policy for full details.