Last Updated: August 2026
Privacy Policy
PCP Claims (“we”, “our”, “us”) is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store and protect your personal data when you visit our website or contact us regarding a potential PCP finance claim.
By using this website, you agree to the collection and use of information in accordance with this Privacy Policy.
1. Who We Are
PCP Claims
Registered Office:
71–75 Shelton Street
Covent Garden
London WC2H 9JQ
United Kingdom
Email:
rootsandremedybackup@gmail.com
Telephone:
+44 1278 572012
If applicable, we are authorised and regulated by the Financial Conduct Authority (FCA). Our FCA reference number will be displayed once confirmed.
2. Information We Collect
We may collect the following personal information:
Identity Information
- First name
- Last name
Contact Information
- Email address
- Telephone number
Claim Information
Information you provide about your vehicle finance agreement including:
- Vehicle details
- Finance provider
- Contract dates
- General enquiry information
- Any supporting information voluntarily submitted
Technical Information
When you visit our website we may automatically collect:
- IP address
- Browser type
- Device information
- Operating system
- Pages visited
- Date and time of visit
- Referral source
Cookies
We use cookies and similar technologies. Please see our Cookie Policy for further information.
3. How We Use Your Information
We use your information to:
- Assess your eligibility for a PCP finance claim.
- Respond to your enquiries.
- Contact you regarding your claim.
- Provide customer support.
- Improve our website and services.
- Detect fraud and prevent misuse.
- Meet legal and regulatory obligations.
- Maintain internal records.
We will never sell your personal information.
4. Legal Basis for Processing
Under the UK General Data Protection Regulation (UK GDPR), we process your personal information under one or more of the following lawful bases:
- Your consent.
- Performance of a contract.
- Compliance with legal obligations.
- Legitimate business interests.
- Protection of legal rights.
5. How We Store Your Information
We take appropriate technical and organisational measures to safeguard your information.
These include:
- Secure servers
- Encrypted communications where appropriate
- Restricted staff access
- Regular security monitoring
While we take reasonable precautions, no method of internet transmission is completely secure.
6. Sharing Your Information
We may share your information with:
- Professional advisers
- Claims management partners
- Finance providers where necessary
- Regulatory authorities
- Law enforcement where legally required
- Technology providers assisting with website hosting, email or analytics
All third parties are required to protect your information in accordance with applicable data protection laws.
7. Data Retention
We retain personal information only for as long as necessary to:
- Process your enquiry.
- Manage your claim.
- Comply with legal obligations.
- Resolve disputes.
- Enforce our agreements.
When information is no longer required it is securely deleted or anonymised.
8. Your Rights
Under UK GDPR you have the right to:
- Access your personal data.
- Correct inaccurate information.
- Request deletion of your information.
- Restrict processing.
- Object to processing.
- Request data portability.
- Withdraw consent where applicable.
To exercise any of these rights please contact us using the details below.
9. Marketing Communications
We may contact you regarding your enquiry or claim.
Where required by law, we will obtain your consent before sending marketing communications.
You may unsubscribe from marketing communications at any time.
10. Cookies
Our website uses cookies to:
- Improve website functionality.
- Analyse website traffic.
- Enhance user experience.
- Remember user preferences.
Full details are available in our Cookie Policy.
11. Third-Party Websites
Our website may contain links to third-party websites.
We are not responsible for their privacy practices and encourage you to review their privacy policies separately.
12. Children’s Privacy
Our services are intended for individuals aged 18 years or over.
We do not knowingly collect personal information from children.
13. International Transfers
Where personal information is transferred outside the United Kingdom, appropriate safeguards will be implemented in accordance with UK data protection legislation.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Any changes will be published on this page together with the revised effective date.
15. Contact Us
If you have any questions regarding this Privacy Policy or your personal information, please contact us.
PCP Claims
71–75 Shelton Street
Covent Garden
London WC2H 9JQ
United Kingdom
Email: rootsandremedybackup@gmail.com
Telephone: +44 1278 572012
16. Complaints
If you believe your personal information has not been handled correctly, please contact us first so we can attempt to resolve the matter.
You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO) if you remain dissatisfied.
Website:
https://ico.org.uk/
Telephone:
0303 123 1113
Privacy Policy Version: 1.0
Effective Date: August 2026
Jurisdiction: England & Wales
Applicable Law: UK GDPR, Data Protection Act 2018, Privacy and Electronic Communications Regulations (PECR).
